Returns & Cancellations

This policy explains how Fab Floraa handles change-of-mind returns, order cancellations, amendments and refunds for fresh flower bouquets and related gifts purchased through our store.

Fresh flowers are perishable and often arranged specifically for an order. The options available may depend on whether preparation or delivery has begun. Your mandatory rights under applicable UAE law remain protected.

Because fresh-cut flowers are perishable, we generally cannot accept change-of-mind returns of bouquets after they have been prepared or delivered.

This does not remove your rights if an order is damaged, defective, incorrect or materially different from the confirmed description, or if another remedy is required by applicable law.

If you wish to cancel an order, contact us as soon as possible with your order number. We will check whether your bouquet has entered preparation or dispatch.

If we confirm a cancellation before preparation begins and no non-recoverable order-specific costs have been incurred, we will arrange a refund of the amount paid. A cancellation is not confirmed until our team acknowledges it.

Once flowers have been sourced specifically for your order, arranged, personalised or dispatched, a change-of-mind cancellation may not be possible. We will explain any costs already incurred and review whether an alternative solution is practical.

This does not affect refunds or other remedies required where Fab Floraa is responsible for a defective, incorrect or undelivered order.

Please contact us promptly to request a change to the recipient details, delivery date, address, gift message or bouquet selection. We will try to assist where the order has not progressed too far, subject to availability and any additional charges that we explain before proceeding.

Changes are only effective once confirmed by our team.

If your flowers arrive visibly damaged, substantially wilted, incorrect or materially different from your confirmed order, contact us promptly so we can assess the concern.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include correcting the order, supplying a missing item, a replacement bouquet or a partial or full refund. Please also see our Fresh Flower Replacement Policy if available.

Please contact our support team as soon as possible, ideally within 24 hours of delivery. Include your order number, a description of the issue and clear photographs of the bouquet and packaging where possible.

The 24-hour guideline helps us assess fresh-flower issues promptly. It does not waive or restrict any mandatory consumer right or legally applicable claim period.

Where delivery cannot be completed because of an incorrect address, an unreachable or unavailable recipient, denied access or refusal of delivery, contact us to discuss available options. A further delivery attempt may require a new fee and will depend on the condition of the flowers.

If non-delivery results from an error on our part, we will review the appropriate resolution in accordance with applicable law and our Shipping Policy.

Custom-designed, specially sourced or personalised bouquets may become non-cancellable for change-of-mind reasons once preparation begins. If a custom item is incorrect or defective because of our error, we will review the appropriate remedy.

Non-floral gift items, where sold, may have different return conditions depending on their type, condition and applicable law. Those details should be disclosed on the relevant product page.

For an approved refund, we will confirm the amount and initiate payment reversal using the original payment method where available. The time required for money to appear in your account depends on your bank or payment provider.

If only part of an order is affected, a partial refund may be appropriate. Delivery charges will be reviewed according to the reason for the cancellation or issue and any requirements of applicable law.

If we cannot supply the confirmed bouquet or deliver within the agreed terms, we will contact you to discuss available alternatives. We will not substitute a materially different arrangement without an appropriate explanation and agreement where required.

If a suitable solution cannot be agreed, we will provide an applicable refund or other remedy required under UAE consumer law.

Nothing in this policy limits, excludes or overrides rights or remedies that cannot lawfully be excluded under UAE consumer protection or e-commerce legislation. Where a policy term conflicts with mandatory law, that law prevails.

For help with an order, use the contact options below and include your order number.