Fresh Flower Replacement Policy

We aim to deliver fresh, thoughtfully arranged flowers that match the essential description of your order. If a bouquet arrives damaged, materially incorrect or in unacceptable condition because of our handling or fulfilment, please contact us so we can review the issue.

We review quality concerns involving:

• Flowers visibly damaged or substantially wilted on arrival.
• An arrangement materially different from the confirmed order.
• Missing paid-for items, such as a vase or gift add-on.
• Incorrect personalisation caused by our preparation.

Please contact us as soon as possible, ideally within 24 hours of delivery. Include your order number, delivery date, a short description and clear photographs of the bouquet and packaging where possible.

The 24-hour period is a reporting guideline for perishable flowers, not a waiver of applicable consumer rights.

We assess each concern using the order information, delivery circumstances and available evidence. Depending on the issue, we may arrange a replacement bouquet, correct an error, supply a missing item or provide a partial or full refund, as appropriate and in line with applicable law.

Approved replacements required because of our error will not incur an additional replacement delivery charge. We will confirm availability and timing with you.

Fresh flowers naturally vary in shade, size and bloom stage. Seasonal availability may require substitutions of comparable quality and value while preserving the bouquet's overall character. Minor differences from photographs do not automatically indicate a defect.

If an arrangement materially differs from what was agreed, we will review the concern.

Fresh flowers are sensitive to heat, direct sunlight and unsuitable storage. Keep bouquets in a cool place, use a clean vase, refresh the water and trim stems where appropriate. Deterioration caused solely by improper care after delivery does not normally qualify for a free replacement, subject to applicable law.

As fresh flowers are perishable, change-of-mind returns or replacements are generally unavailable after an arrangement has been prepared or dispatched. Please contact us promptly if you need to change or cancel an order. This does not affect remedies for defective or incorrect products.

Notify us if your bouquet arrives damaged or incorrect. Issues involving an unavailable recipient, inaccurate delivery details or access restrictions will be reviewed based on the circumstances and our Shipping Policy.

Custom arrangements may vary slightly from reference photographs because of seasonal flowers and hand assembly. Once preparation begins, change-of-mind options may be limited. Quality defects, our personalisation mistakes and material differences from the agreed arrangement will still be reviewed.

Where a refund is appropriate, we will confirm the amount and method with you. Processing times may vary depending on the original payment method and payment provider. We will honour remedies required under applicable law.

Nothing in this policy excludes or limits mandatory customer rights under applicable UAE law. Where this policy conflicts with a legally required remedy, applicable law prevails.